24 Apr 2014 
Support Center » Knowledgebase » ColorMunki Display software errors device not connected but it is, how do I fix this?
 ColorMunki Display software errors device not connected but it is, how do I fix this?
Solution Please try the following:

1. Make sure that you have the current version of ColorMunki Display software installed v.1.0.2.  This can be downloaded from:
http://shop.colourconfidence.com/page.php?xPage=updates.html

2. If the current version is installed and it still will not connect, close the ColorMunki Display program, unplug the device from the USB port, plug into another USB port
(preferably a rear port on a tower…never into a keyboard, monitor, USB extension, or unpowered USB hub), and reopen the ColorMunki Display program to test.  The
use of a powered USB hub has sometimes resolved this issue due to unreliable USB power with some computers.

3. If step #2 fails to correct the issue, close the program, unplug the measurement device from the USB, reboot the computer, plug in the USB, and open ColorMunki
Display to test.

4. If the device still fails to connect, download and install the most current version of X-Rite Device Services (XRD):
http://shop.colourconfidence.com/page.php?xPage=updates.html





Article Details
Article ID: 224
Created On: 04 Oct 2012 03:28 PM

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